Customer Service Officer - Autism Advisor
- Shenton Park Location
- NFP Salary packaging – rent, mortgage, bills and more!
- Full Time Role
About the Role
As a Customer Service Officer-Autism Advisor, you’ll be a trusted first point of contact—guiding individuals and families through available supports, including the NDIS, with empathy, clarity and confidence. You’ll help translate complex information into practical next steps, ensuring every person feels heard, understood, and supported.
Are you someone who thrives on connecting with people and making a meaningful impact? Join our dedicated Customer Service Officer-Autism Advisor team and play a key role in supporting individuals and families to access the services they need to live fulfilling lives.
As strong collaboration and workplace culture are central to achieving our goals, this is a fully office-based, in-person role.
This is a 12-month fixed-term contract to cover a period of parental leave.
About You
You're a people-focused professional with strong communication skills and a passion for delivering excellent customer service.
We’re looking for someone with:
- Excellent interpersonal and communication skills, with a genuine ability to connect
- A strong customer service mindset and commitment to positive outcomes
- Experience managing a high volume of enquiries across phone and email
- An understanding of autism and/or the NDIS (highly regarded but not essential – full training provided)
To join our team you will be required to complete mandatory clearances including a NDIS Workers Screening Check and a Working with Children check.
Benefits
There are many benefits to working at the Association. Here are just a few:
- Collaboration: Work in a collaborative team where everyone's ideas are valued, and success is achieved together
- Positive Impact: Your role will help individuals live their best, most fulfilling life
- Financial Benefits: Save on everyday expenses with unique access to discounts with Westpac, Medibank, and other major brands and retailers
- Salary Packaging: Up to $15,900 per annum + up to $2,650 for meals and entertainment. Salary packaging allows you to pay for your expenses with money from your salary before tax is taken out. Pay less tax, and your take home pay increases
- Fitness Passport: Heavily discounted access to multiple gyms, group fitness and aquatic facilities across Perth metropolitan area.
Apply Now
Cover Letter
We ask you to keep your application as authentic as possible and not provide responses utilising AI. This helps us get a clearer picture of your skills and communication style.
As part of the application process, please include a cover letter to address the core skills and experience required for the Customer Service Officer-Autism Advisor role.
We specifically, we ask that you outline:
- Customer Service Experience
Share an example of delivering high-quality, person-centred support. How did you communicate effectively with diverse clients and ensure a positive outcome? - Organisational Skills
Describe how you manage competing priorities, maintain accurate records, and stay organised in a fast-paced environment. - Knowledge of NDIS Plans (not required, but highly advantageous)
Outline any experience you have with NDIS plans, including funding categories and supporting individuals or families to navigate the system.
To apply, click “Apply Now” below to upload your resume and cover letter. Applications close 02 September 2026, please apply as soon as possible as shortlisting will commence prior to this date.
About Us
The Autism Association is one of Australia’s largest for-purpose specialist Autism providers, offering a range of services to individuals of all ages. We are inspired every day to make a difference in the lives of people with Autism and are deeply committed to assisting them to achieve the life and opportunities they choose.
We are an equal opportunity employer. We are committed to upholding our values on equity, diversity and inclusion in our recruitment and workplace culture – a place where everyone feels valued, heard and supported. We strive to make our roles and workplace accessible to people with disability and culturally appropriate to individuals of an Aboriginal and Torres Strait background.
The Autism Association of WA is a Child Safe Organisation and is committed to ensuring the safety and wellbeing of all children.
No agency referrals will be accepted at this time.
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