Service Desk Engineer
- Collaborative team
- Knowledge sharing
- Project opportunities
About the Role
Our Service Desk team, based in Shenton Park, supports our users by providing responsive application and desktop support, both remotely and through site visits. Reporting to the Service Desk Lead, this role involves troubleshooting escalated support requests, improving user-facing processes, and delivering consistent, high-quality assistance.
About You
We are looking for a patient and approachable IT professional with a strong ability to communicate technical concepts in simple terms. Known for your problem-solving skills and attention to detail, you manage support tasks with accuracy and efficiency. Collaborative and proactive, you adapt well to changing priorities and are committed to delivering high-quality service, ensuring a positive experience for every user.
In this role, you will ideally have:
- Resolve escalated issues, ensuring prompt resolution and quality support.
- Provide end user support in Microsoft 365, Active Directory, and other standard applications.
- Handle service requests such as software installation, hardware setup, and user access management.
- Track, manage, and resolve incidents, prioritising user satisfaction and efficiency.
- Manage and track IT assets, maintaining accurate records of IT assets issued to users and ensuring asset tracking and status are up-to-date for optimal resource management.
- Fulfil service requests, executing tasks such as software installations, hardware provisioning, and access management, ensuring timely and efficient response to user needs.
To join our team you will be required to complete required clearances including a National Police Clearance.
Benefits
In addition to making meaningful difference in people’s lives, you’ll also receive:
- Extensive training, growth and development opportunities
- A competitive salary that reflects your skills and experience
- Access to generous salary packaging options
- Access to our Employee Assistance Program for you and your family
About Us
The Autism Association is one of Australia’s largest For-Purpose Specialist Autism Service Providers, providing a range of services to individuals of all ages. We are inspired every day to make a difference in the lives of people with Autism and are deeply committed to assisting them to achieve the life and opportunities they choose.
We are an equal opportunity employer. We are committed to upholding our values on equity, diversity and inclusion in our recruitment and workplace culture – a place where everyone feels valued, heard and supported. We strive to make our roles and workplace accessible to people with disability and culturally appropriate to individuals of an Aboriginal and Torres Strait background.
Apply Now
To apply, click“Apply Now” below to upload your resume and cover letter. Applications close 22 November 2024, but please apply as soon as possible as shortlisting may occur prior to this date.
The Autism Association of WA is a Child Safe Organisation and is committed to ensuring the safety and wellbeing of all children.
No agency referrals will be accepted at this time.
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